It takes a team of driven and hardworking individuals to create an unmatched patient experience.

ROLES AND RESPONSIBILITIES

ROLE #1: MARKETING STRATEGIST (70%)

Responsibilities:

1. Social Media
   1. Manage and develop content for all social media accounts including Facebook, LinkedIn, Instagram, and Youtube
   2. Manage all search engines and keep all information online up to date
   3. Manage UpShow TV accounts at all clinics
2. Website
   1. Consistently keep website up to date with new clinics, blogs, therapists and specialties
   2. Manage career page by adding job postings and following up with all potential candidates
3. Tracking of marketing statistics
   1. Monthly tracking of all social media accounts
   2. Follow up on patient detractors to enhance patient satisfaction
   3. Weekly and Monthly tracking of referral statistics
4. New clinic location research and opening

ROLE #2: BRAND DEVELOPMENT & PROMOTION (30%)

1. Live production
   1. Schedule and film Facebook Live
2. Coordinate and schedule internal and external events
   1. Design all invites, sign-up sheets, and manage schedule for events
   2. Sign up and attend all external events listed on the marketing plan
3. Graphic Design
   1. Design aspects of marketing material for internal and external use
4. Manage brand standards at all clinics
   1. Manage all clinic signage
   2. Visit clinics to ensure they are meeting brand standards
   3. Assist with opening clinics and ensuring brand standards are met

QUALIFICATIONS

• Bachelor’s Degree in Marketing or Business
• Marketing Experience, preferred.
• Solid communication and people skills.
• Ability to network with local, regional and national healthcare, marketing, and trade organizations.
• Skilled at using data mining and market research tools.
• Aptitude and solid capability with Microsoft Office platform (Excel, Word, PowerPoint, etc.)

ROLES AND RESPONSIBILITIES

ROLE #1: Customer Service (60%)

Responsibilities:

1. Reception
   1. Welcome and greet all patients
   2. Answering all inquiries in person or on the telephone in a polite, professional manner.
   3. Keep area clean and organized
   4. Contact referring providers for patient scripts
2. Scheduling
   1. Schedule patients according to their needs and availability
   2. Facilitates patient flow by informing therapist of patient arrivals and delays
   3. Call patients to confirm their appointment
   4. Verify insurance information for billing purposes
3. Payments
   1. Ensure copays and self-payment amounts are paid at the time of service
   2. Errors in payment need to be reported to the billing office
   3. Properly document patient records when payment is processed

ROLE #2: Patient Records (30%)

Responsibilities:

1. Patient Information
   1. Register new referrals and update existing patient files
      1. Demographics
      2. Contact information

• Insurance Information

1. Insurance
   1. Properly input insurance policy information
   2. Contact CIVA with insurance policy number and policy holder

• Verify patient understands their coverage, financial responsibility and signs their benefit letter

2. Records Request
   1. Route all medical records request to the Billing Office
   2. Patients will need to fill out a waiver to release their records to ensure proper compliance

ROLE #3: Administrative (10%)

Responsibilities:

1. Supplies
   1. Place orders for office supplies
   2. Stocking and organizing all supplies

Total of all roles = 100%

QUALIFICATIONS

• High School Diploma required
• Knowledge of office and clinical procedures
• Previous receptionist experience or medical office experience is preferred
• Customer service experience required
• Proficient in multi-tasking and time management
• Excellent phone etiquette and ability to manage all kinds of front desk tools

ROLE #1: BENEFITS ADMINISTRATION (55%)

Responsibilities:

1. Enrollment
   a. New Hires
   b. Qualifying Events
   c. Open Enrollment
   d. Create enrollment spreadsheets with deductions and enrollment plan
2. Meet with insurance broker to create benefits package
3. Open Enrollment Meetings for Medical, Dental & Vision
   a. Review all clinics full-time employees for benefit enrollment & attend meetings
   b. Track and maintain all benefits enrollment forms and send to insurance broker
4. Flex Spending Enrollment & Terminations through Keating & Associates
   a. Medical Care Reimbursement Enrollment
   b. Dependent Care Reimbursement Enrollment
   c. Termination of Benefits
5. Principal 401k and Roth 401k Enrollment
   a. Process enrollment forms and beneficiary designation
   b. Terminations
6. Termination of Employee Benefits – Medical, Dental, Vision & Life
   a. Submit COBRA notices
   i. Reduction of hours
   ii. Employment termination

ROLE #2: EMPLOYEE ONBOARDING & INFORMATION (35%)

Responsibilities:

1. Payroll
   a. Direct Deposit
   b. Submit deductions for benefits
   c. PTO – review balances and adjust rates
   d. 401k contributions
   e. Child support & alimony garnishments
2. Attend seminars for continuing education
3. Organize and Plan New Hire Orientation for new Therapists and Care Coordinators
   a. Send invites
   b. Reserve rooms
   c. Order food
   d. Create presentation binders
4. Set up On the Clock and Clinicient logins
5. New hire packet preparation and meeting with new employees
   a. Report new hires to the Department of Labor
   b. Process W-4, K-4 and I-9
   c. Scan all documents in employee’s electronic file
6. Update and maintain employee master list & termination list
7. Annual employee survey distribution
8. Track Five-, ten- and fifteen-year employment anniversaries
9. Update and track employee training
10. Continuing education tracking for each Therapist
    a. Ensure requests for reimbursement do not exceed each employee’s personal professional education limit.
    b. Submit reimbursement request to Accounting Department
11. Send exit interview questions to employees that resign.

ROLE #3: ASSIST WITH RECRUITING (5%)

Responsibilities:

1. Meet with Potential New Hires
   a. Clinic tours with potential employees
   b. Verifying references
   c. Determining applicant qualifications
   d. Emphasize benefits package
2. Research & Marketing
   a. Community Events
   b. College and universities
   c. Compensation practices

ROLE #4: BILLING & BUSINESS OFFICE BIRTHDAY TRACKING (5%)

Responsibilities:

1. Purchase birthday cards for employees
2.  Relay cards around the office for signatures

Total of all roles = 100%

QUALIFICATIONS
• Bachelor’s Degree in Human Resources or related field preferred.
• Human Resources experience preferred.
• Solid communication and people skills.
• Skilled at using data mining and market research tools.
• Aptitude and solid capability with Microsoft Office platform (Excel, Word, Powerpoint, etc.)

ROLE #1: PATIENT CARE (60%)

Responsibilities:

1. Evaluation/Re-Evalution
   1. Physical Assessment-evaluate mobility, strength and functional movement
   2. Diagnosis and development of a plan of care
   3. Short term and long-term goals
   4. Address patients concerns
   5. Implement a schedule for treatment personalized to the patient
2. Treatment
   1. Manual therapy and nonmanual exercises
   2. Education on proper technique and home exercise programs
   3. Modalities-ultrasound, electric stimulation, traction, vasopneumatic
3. Discharge Planning
   1. Consult with primary care physician
   2. Continuation of home exercise program
   3. Recommend or provide assistive equipment
4. Follow Up
   1. Contact patient after completion of therapy
   2. Reference for future questions or concerns

ROLE #2: BILLING (30%)

Responsibilities:

1. ICD-10 & CPT CODES
   1. Properly billing units and procedures for reimbursement
   2. Support procedure code selection
   3. Determine if a cosigner for insurance is required
   4. Respond in a timely manner to billing department tasks
2. Insurance Education
   1. What is covered/not covered
   2. Maximum amounts for codes/units billed
3. Patient Records
   1. Maintain up to date and accurate notes
   2. Comply with HIPAA regulations

ROLE #3: EDUCATION (10%)

Responsibilities:

1. Continuing Education Courses
   1. Keep licensure up to date
   2. Attend educational workshops
   3. Ability to learn a wide range of therapy techniques

2. Research & Marketing
   1. Community Events
   2. College and universities
   3. Compensation practices

Total of all roles = 100%

QUALIFICATIONS

• Doctorate of Physical Therapy
• Valid licensure of practice in the state of Kansas/Missouri
• Great interpersonal skills and ability to display a high standard of professionalism daily
• Ability to work as a team and put patients’ needs first

ROLE #1: PATIENT CARE (60%)

Responsibilities:

1. Evaluation/Re-Evalution
   1. Physical Assessment-evaluate mobility, strength and functional movement
   2. Diagnosis and development of a plan of care
   3. Short term and long-term goals
   4. Address patients concerns
   5. Implement a schedule for treatment personalized to the patient
2. Treatment
   1. Manual therapy and nonmanual exercises
   2. Education on proper technique and home exercise programs
   3. Modalities-ultrasound, electric stimulation, traction, vasopneumatic
3. Discharge Planning
   1. Consult with primary care physician
   2. Continuation of home exercise program
   3. Recommend or provide assistive equipment
4. Follow Up
   1. Contact patient after completion of therapy
   2. Reference for future questions or concerns

ROLE #2: BILLING (30%)

Responsibilities:

1. ICD-10 & CPT CODES
   1. Properly billing units and procedures for reimbursement
   2. Support procedure code selection
   3. Determine if a cosigner for insurance is required
   4. Respond in a timely manner to billing department tasks
2. Insurance Education
   1. What is covered/not covered
   2. Maximum amounts for codes/units billed
3. Patient Records
   1. Maintain up to date and accurate notes
   2. Comply with HIPAA regulations

ROLE #3: EDUCATION (10%)

Responsibilities:

1. Continuing Education Courses
   1. Keep licensure up to date
   2. Attend educational workshops
   3. Ability to learn a wide range of therapy techniques

2. Research & Marketing
   1. Community Events
   2. College and universities
   3. Compensation practices

Total of all roles = 100%

QUALIFICATIONS

• Doctorate of Physical Therapy
• Valid licensure of practice in the state of Kansas/Missouri
• Great interpersonal skills and ability to display a high standard of professionalism daily
• Ability to work as a team and put patients’ needs first

ROLE #1: PATIENT CARE (60%)

Responsibilities:

1. Evaluation/Re-Evalution
   1. Physical Assessment-evaluate mobility, strength and functional movement
   2. Diagnosis and development of a plan of care
   3. Short term and long-term goals
   4. Address patients concerns
   5. Implement a schedule for treatment personalized to the patient
2. Treatment
   1. Manual therapy and nonmanual exercises
   2. Education on proper technique and home exercise programs
   3. Modalities-ultrasound, electric stimulation, traction, vasopneumatic
3. Discharge Planning
   1. Consult with primary care physician
   2. Continuation of home exercise program
   3. Recommend or provide assistive equipment
4. Follow Up
   1. Contact patient after completion of therapy
   2. Reference for future questions or concerns

ROLE #2: BILLING (30%)

Responsibilities:

1. ICD-10 & CPT CODES
   1. Properly billing units and procedures for reimbursement
   2. Support procedure code selection
   3. Determine if a cosigner for insurance is required
   4. Respond in a timely manner to billing department tasks
2. Insurance Education
   1. What is covered/not covered
   2. Maximum amounts for codes/units billed
3. Patient Records
   1. Maintain up to date and accurate notes
   2. Comply with HIPAA regulations

ROLE #3: EDUCATION (10%)

Responsibilities:

1. Continuing Education Courses
   1. Keep licensure up to date
   2. Attend educational workshops
   3. Ability to learn a wide range of therapy techniques

2. Research & Marketing
   1. Community Events
   2. College and universities
   3. Compensation practices

Total of all roles = 100%

QUALIFICATIONS

• Doctorate of Physical Therapy
• Valid licensure of practice in the state of Kansas/Missouri
• Great interpersonal skills and ability to display a high standard of professionalism daily
• Ability to work as a team and put patients’ needs first

ROLE #1: PATIENT CARE (60%)

Responsibilities:

1. Evaluation/Re-Evalution
   1. Physical Assessment-evaluate mobility, strength and functional movement
   2. Diagnosis and development of a plan of care
   3. Short term and long-term goals
   4. Address patients concerns
   5. Implement a schedule for treatment personalized to the patient
2. Treatment
   1. Manual therapy and nonmanual exercises
   2. Education on proper technique and home exercise programs
   3. Modalities-ultrasound, electric stimulation, traction, vasopneumatic
3. Discharge Planning
   1. Consult with primary care physician
   2. Continuation of home exercise program
   3. Recommend or provide assistive equipment
4. Follow Up
   1. Contact patient after completion of therapy
   2. Reference for future questions or concerns

ROLE #2: BILLING (30%)

Responsibilities:

1. ICD-10 & CPT CODES
   1. Properly billing units and procedures for reimbursement
   2. Support procedure code selection
   3. Determine if a cosigner for insurance is required
   4. Respond in a timely manner to billing department tasks
2. Insurance Education
   1. What is covered/not covered
   2. Maximum amounts for codes/units billed
3. Patient Records
   1. Maintain up to date and accurate notes
   2. Comply with HIPAA regulations

ROLE #3: EDUCATION (10%)

Responsibilities:

1. Continuing Education Courses
   1. Keep licensure up to date
   2. Attend educational workshops
   3. Ability to learn a wide range of therapy techniques

2. Research & Marketing
   1. Community Events
   2. College and universities
   3. Compensation practices

Total of all roles = 100%

QUALIFICATIONS

• Doctorate of Physical Therapy
• Valid licensure of practice in the state of Kansas/Missouri
• Great interpersonal skills and ability to display a high standard of professionalism daily
• Ability to work as a team and put patients’ needs first

ROLE #1: PATIENT CARE (60%)

Responsibilities:

1. Evaluation/Re-Evalution
   1. Physical Assessment-evaluate mobility, strength and functional movement
   2. Diagnosis and development of a plan of care
   3. Short term and long-term goals
   4. Address patients concerns
   5. Implement a schedule for treatment personalized to the patient
2. Treatment
   1. Manual therapy and nonmanual exercises
   2. Education on proper technique and home exercise programs
   3. Modalities-ultrasound, electric stimulation, traction, vasopneumatic
3. Discharge Planning
   1. Consult with primary care physician
   2. Continuation of home exercise program
   3. Recommend or provide assistive equipment
4. Follow Up
   1. Contact patient after completion of therapy
   2. Reference for future questions or concerns

ROLE #2: BILLING (30%)

Responsibilities:

1. ICD-10 & CPT CODES
   1. Properly billing units and procedures for reimbursement
   2. Support procedure code selection
   3. Determine if a cosigner for insurance is required
   4. Respond in a timely manner to billing department tasks
2. Insurance Education
   1. What is covered/not covered
   2. Maximum amounts for codes/units billed
3. Patient Records
   1. Maintain up to date and accurate notes
   2. Comply with HIPAA regulations

ROLE #3: EDUCATION (10%)

Responsibilities:

1. Continuing Education Courses
   1. Keep licensure up to date
   2. Attend educational workshops
   3. Ability to learn a wide range of therapy techniques

2. Research & Marketing
   1. Community Events
   2. College and universities
   3. Compensation practices

Total of all roles = 100%

QUALIFICATIONS

• Doctorate of Physical Therapy
• Valid licensure of practice in the state of Kansas/Missouri
• Great interpersonal skills and ability to display a high standard of professionalism daily
• Ability to work as a team and put patients’ needs first

ROLE #1: PATIENT CARE (60%)

Responsibilities:

1. Evaluation/Re-Evalution
   1. Physical Assessment-evaluate mobility, strength and functional movement
   2. Diagnosis and development of a plan of care
   3. Short term and long-term goals
   4. Address patients concerns
   5. Implement a schedule for treatment personalized to the patient
2. Treatment
   1. Manual therapy and nonmanual exercises
   2. Education on proper technique and home exercise programs
   3. Modalities-ultrasound, electric stimulation, traction, vasopneumatic
3. Discharge Planning
   1. Consult with primary care physician
   2. Continuation of home exercise program
   3. Recommend or provide assistive equipment
4. Follow Up
   1. Contact patient after completion of therapy
   2. Reference for future questions or concerns

ROLE #2: BILLING (30%)

Responsibilities:

1. ICD-10 & CPT CODES
   1. Properly billing units and procedures for reimbursement
   2. Support procedure code selection
   3. Determine if a cosigner for insurance is required
   4. Respond in a timely manner to billing department tasks
2. Insurance Education
   1. What is covered/not covered
   2. Maximum amounts for codes/units billed
3. Patient Records
   1. Maintain up to date and accurate notes
   2. Comply with HIPAA regulations

ROLE #3: EDUCATION (10%)

Responsibilities:

1. Continuing Education Courses
   1. Keep licensure up to date
   2. Attend educational workshops
   3. Ability to learn a wide range of therapy techniques

2. Research & Marketing
   1. Community Events
   2. College and universities
   3. Compensation practices

Total of all roles = 100%

QUALIFICATIONS

• Doctorate of Physical Therapy
• Valid licensure of practice in the state of Kansas/Missouri
• Great interpersonal skills and ability to display a high standard of professionalism daily
• Ability to work as a team and put patients’ needs first